Outdoor Security Camera Support

 

Helpful resources

 

FAQ

How does Toucan Outdoor Security Camera work?


Toucan Outdoor Security Camera is based on a simple principle - use your existing home Wi-Fi network and download app “Kuna Smart Home Security” (available for iOS and Android devices). The free app allows you to control all functions of your Toucan Outdoor Security Camera go through your mobile devices.




What’s the app name for Toucan Outdoor Security Camera? Where can I download the app?


For Android version, the app is named “Kuna Home Security” and can be downloaded from the Google Play store.

For iOS version, the app is named “Kuna Smart Home Security” and can be downloaded from the Apple Store.




What version of iOS or Android will I need for the mobile devices of the App?


Toucan™ Outdoor Security Camera requires mobile devise with iOS 9.3 and above or Android 4.3 and above.




Does Toucan Outdoor Security Camera work with other home automation devices?


Besides Amazon Alexa and Google Assistant, Toucan Outdoor Security Camera does not work with any other home automation devices currently. (Amazon Alexa and Google Assistant are work with Smart Socket only.)




Does Toucan Outdoor Security Camera work with multiple mobiles and users?


You are able to share your account with multiple mobile devices and users. All users must sign up with their own account. The primary user can share with up to 10 users via the e-mail address they used to sign up.




Do I need a Wi-Fi connection to set up my Toucan Outdoor Security Camera?


Yes. Toucan Outdoor Security Camera requires a wireless internet connection for operation. Toucan Outdoor Security Camera is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.




Do I need battery or AC power for Toucan Outdoor Security Camera?


No. Toucan Outdoor Security Camera is powered through the 120V AC coming from your existing outdoor light fixture. Just simply install the Smart Socket, then plug-in USB power adapter. No battery, no hardwiring required. (The USB cable is included and approximately 3 feet.)




How many smart sockets can control under Kuna Smart Home Security app?


Each Toucan Outdoor Security Camera can control more than one smart socket under app.




What is the maximum light bulb wattage I can use with the Smart Socket?


The maximum wattage is 40w and standard A15/A19 size CFL, LED light bulb or incandescent light bulb.




What can I do if my smart socket does not connect to Toucan Outdoor Security Camera?


  1. You may find a small hole under the USB port. Insert a paper clip into the hole, then press and hold the reset button for four seconds.
  2. Follow the steps of “Setup Kuna app with Smart Socket” to reset.
  3. If this procedure does not work with your smart socket, please turn the power switch on and off four times to reset the smart socket.




Do I need to pay a monthly subscription fee like Nest?


No, a monthly subscription is not mandatory. Video retention is 2 hours for basic accounts and 30 days for subscribed accounts. Videos for both account types may be saved to your mobile device and will then be available indefinitely.




What can I do if I want to keep the video over 2-hours?


The basic service, without any monthly subscription, will store videos on the cloud for 2 hours. To store videos for longer than 2 hours, a subscription is required. There are three subscription plans, which are:

Essential Security - $4.99 per month, 7-day video retention, supports 1 camera

Peace of Mind - $9.99 per month, 14-day video retention, supports 4 cameras

Absolute Control - $19.99 per month, 30-day video retention, supports 8 cameras




Can the Toucan Outdoor Security Camera be setup for viewing from desk top computer?


Toucan Outdoor Security Camera was not meant to be viewed from desktop computers. However, it can be done by using emulators, but we do not recommend doing that.




Where can I purchase Toucan Outdoor Security Camera and smart socket?


Toucan Outdoor Security Camera and smart socket can be purchased through our website www.toucan.solutions/store and on Amazon.com.




How can I get support if I have question for my Toucan Outdoor Security Camera?


Please call toll free number 1-888-788-9888 from Monday to Friday, 8:30am to 5:30pm. Or, please send an e-mail to info@toucan.solutions with your question for our Toucan™ Outdoor Security Camera.





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