Support Center

FAQs, support articles, and other resources will make your Toucan products be your best buddy even you are away from home

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Get answers to common questions

What is the office hours and location?

Office hours between Monday to Friday, from 8:30am to 5:30pm (PST). We are located in City of Industry, CA 91748. We are not open to the public for purchasing.



What is the customer service support hotline?

We provide a toll-free hotline for customer support: 1-888-788-6888. You may also contact us at support@toucan.solutions



What kind of information do I need before I call in?

Please know the model number or the name of the product. You may find this information at the bottom or back label on your device. You may also find it at the packaging box near the barcode.



What does the manufacture's warranty include?

(New Purchase Only) Under the manufacturer’s warranty, your product will be replaced for any defective parts or missing accessories free of charge within the 90 days of your purchase (Proof of Purchase is required). You are only responsible for shipping your defective product into our corporate office. If your product has been over 90 days since the date of purchase, you are required for the shipping & handling along with the cost of the repairs.



I am shipping in my product for replair or exchange, what do I need?

You are required to ship in your product along with all the accessories that came with the product. You will also need to print and complete the Customer Return Form obtain through a Customer Service Representative either by mail or email. Your repair/exchange request will not be processed without a Customer Return Form.



I am not satisfied with my purchase, I want a refund. Who do I contact?

You will need to contact the retailer or catalog company which you have made your purchase with. Please note that all retailers will have their individual refund policies. If you purchased the product through our online store, please email us for further information



Should I update the app before I call?

Yes, please keep your products and app up to date.



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