FAQs, support articles, and other resources will make your Toucan products be your best buddy even you are away from home
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Get answers to common questions
What is the office hours and location?
Office hours between Monday to Friday, from 8:30am to 5:30pm (PST). We are located in City of Industry, CA 91748. We are not open to the public for purchasing.
What is the customer service support hotline?
We provide a toll-free hotline for customer support: 1-888-788-6888. You may also contact us at firstname.lastname@example.org
What kind of information do I need before I call in?
Please know the model number or the name of the product. You may find this information at the bottom or back label on your device. You may also find it at the packaging box near the barcode.
What does the manufacture's warranty include?
I am shipping in my product for replair or exchange, what do I need?
I am not satisfied with my purchase, I want a refund. Who do I contact?
Should I update the app before I call?
Yes, please keep your products and app up to date.