Question 1

How does Toucan Smart Sconce Light work?

Accepted Answer

Toucan Smart Sconce Light is based on a simple principle – use your existing home Wi-Fi network and our Toucan Smart Home app (available for Apple and Android devices). The free app allows you to get a complete control of the Toucan Smart Sconce Light remotely (colors, timer, schedule, voice control, etc.) through your mobile devices.

Question 2

How does Toucan Smart Sconce Light work?

Accepted Answer

Toucan Smart Sconce Light is based on a simple principle – use your existing home Wi-Fi network and our Toucan Smart Home app (available for Apple and Android devices). The free app allows you to get a complete control of the Toucan Smart Sconce Light remotely (colors, timer, schedule, voice control, etc.) through your mobile devices.

Question 3

How does Toucan Outdoor Security Camera work?

Accepted Answer

Toucan Outdoor Security Camera is based on a simple principle - use your existing home Wi-Fi network and download app “Kuna Smart Home Security” (available for iOS and Android devices). The free app allows you to control all functions of your Toucan Outdoor Security Camera go through your mobile devices.

Question 4

How does Toucan Smart Sconce Light work?

Accepted Answer

Toucan Smart Sconce Light is based on a simple principle – use your existing home Wi-Fi network and our Toucan Smart Home app (available for Apple and Android devices). The free app allows you to get a complete control of the Toucan Smart Sconce Light remotely (colors, timer, schedule, voice control, etc.) through your mobile devices.

Question 5

How does Toucan Smart Sconce Light work?

Accepted Answer

Toucan Smart Sconce Light is based on a simple principle – use your existing home Wi-Fi network and our Toucan Smart Home app (available for Apple and Android devices). The free app allows you to get a complete control of the Toucan Smart Sconce Light remotely (colors, timer, schedule, voice control, etc.) through your mobile devices.

Question 6

What is the office hours and location?

Accepted Answer

Office hours between Monday to Friday, from 8:30am to 5:30pm (PST). We are located in City of Industry, CA 91748. We are not open to the public for purchasing.

Question 7

How does Toucan Smart Sconce Light work?

Accepted Answer

Toucan Smart Sconce Light is based on a simple principle – use your existing home Wi-Fi network and our Toucan Smart Home app (available for Apple and Android devices). The free app allows you to get a complete control of the Toucan Smart Sconce Light remotely (colors, timer, schedule, voice control, etc.) through your mobile devices.

Question 8

What is the customer service support hotline?

Accepted Answer

We provide a toll-free hotline for customer support: 1-888-788-6888. You may also contact us at support@toucan.solutions

Question 9

What’s the app name for Toucan Smart Sconce Light? Where can I download the app?

Accepted Answer

The app is named “Toucan Smart Home” and can be downloaded from the Google Play store (for Android) and Apple Store (for iOS).

Question 10

What’s the app name for Toucan Outdoor Security Camera? Where can I download the app?

Accepted Answer

For Android version, the app is named “Kuna Home Security” and can be downloaded from the Google Play store.
For iOS version, the app is named “Kuna Smart Home Security” and can be downloaded from the Apple Store.

Question 11

What’s the app name for Toucan Smart Sconce Light? Where can I download the app?

Accepted Answer

The app is named “Toucan Smart Home” and can be downloaded from the Google Play store (for Android) and Apple Store (for iOS).

Question 12

What’s the app name for Toucan Smart Sconce Light? Where can I download the app?

Accepted Answer

The app is named “Toucan Smart Home” and can be downloaded from the Google Play store (for Android) and Apple Store (for iOS).

Question 13

What’s the app name for Toucan Smart Sconce Light? Where can I download the app?

Accepted Answer

The app is named “Toucan Smart Home” and can be downloaded from the Google Play store (for Android) and Apple Store (for iOS).

Question 14

What’s the app name for Toucan Smart Sconce Light? Where can I download the app?

Accepted Answer

The app is named “Toucan Smart Home” and can be downloaded from the Google Play store (for Android) and Apple Store (for iOS).

Question 15

What version of iOS or Android will I need for the mobile devices of the App?

Accepted Answer

Toucan™ Outdoor Security Camera requires mobile devise with iOS 9.3 and above or Android 4.3 and above.

Question 16

What version of iPhone or Android will I need for the mobile version of the app?

Accepted Answer

Toucan Smart Sconce Light requires mobile devices with iOS 10 and above or Android 4.3 and above.

Question 17

What version of iPhone or Android will I need for the mobile version of the app?

Accepted Answer

Toucan Smart Sconce Light requires mobile devices with iOS 10 and above or Android 4.3 and above.

Question 18

What version of iPhone or Android will I need for the mobile version of the app?

Accepted Answer

Toucan Smart Sconce Light requires mobile devices with iOS 10 and above or Android 4.3 and above.

Question 19

What version of iPhone or Android will I need for the mobile version of the app?

Accepted Answer

Toucan Smart Sconce Light requires mobile devices with iOS 10 and above or Android 4.3 and above.

Question 20

What version of iPhone or Android will I need for the mobile version of the app?

Accepted Answer

Toucan Smart Sconce Light requires mobile devices with iOS 10 and above or Android 4.3 and above.

Question 21

What kind of information do I need before I call in?

Accepted Answer

Please know the model number or the name of the product. You may find this information at the bottom or back label on your device. You may also find it at the packaging box near the barcode.

Question 22

Does Toucan Smart Sconce Light work with other home automation devices?

Accepted Answer

Besides Amazon Alexa and Google Assistant, Toucan Smart Sconce Light does not work with any other home automation devices currently.

Question 23

What does the manufacture's warranty include?

Accepted Answer

(New Purchase Only) Under the manufacturer’s warranty, your product will be replaced for any defective parts or missing accessories free of charge within the 90 days of your purchase (Proof of Purchase is required). You are only responsible for shipping your defective product into our corporate office. If your product has been over 90 days since the date of purchase, you are required for the shipping & handling along with the cost of the repairs.

Question 24

Does Toucan Smart Sconce Light work with other home automation devices?

Accepted Answer

Besides Amazon Alexa and Google Assistant, Toucan Smart Sconce Light does not work with any other home automation devices currently.

Question 25

Does Toucan Outdoor Security Camera work with other home automation devices?

Accepted Answer

Besides Amazon Alexa and Google Assistant, Toucan Outdoor Security Camera does not work with any other home automation devices currently. (Amazon Alexa and Google Assistant are work with Smart Socket only.)

Question 26

Does Toucan Smart Sconce Light work with other home automation devices?

Accepted Answer

Besides Amazon Alexa and Google Assistant, Toucan Smart Sconce Light does not work with any other home automation devices currently.

Question 27

Does Toucan Smart Sconce Light work with other home automation devices?

Accepted Answer

Besides Amazon Alexa and Google Assistant, Toucan Smart Sconce Light does not work with any other home automation devices currently.

Question 28

Does Toucan Smart Sconce Light work with other home automation devices?

Accepted Answer

Besides Amazon Alexa and Google Assistant, Toucan Smart Sconce Light does not work with any other home automation devices currently.

Question 29

Does Toucan Outdoor Security Camera work with multiple mobiles and users?

Accepted Answer

You are able to share your account with multiple mobile devices and users. All users must sign up with their own account. The primary user can share with up to 10 users via the e-mail address they used to sign up.

Question 30

Does Toucan Smart Sconce Light work with multiple mobiles and users?

Accepted Answer

You are able to log in to the same account with multiple mobile devices simulaneously, granting those devices control over your Toucan Smart Sconce Light.

Question 31

Does Toucan Smart Sconce Light work with multiple mobiles and users?

Accepted Answer

You are able to log in to the same account with multiple mobile devices simulaneously, granting those devices control over your Toucan Smart Sconce Light.

Question 32

Does Toucan Smart Sconce Light work with multiple mobiles and users?

Accepted Answer

You are able to log in to the same account with multiple mobile devices simulaneously, granting those devices control over your Toucan Smart Sconce Light.

Question 33

Does Toucan Smart Sconce Light work with multiple mobiles and users?

Accepted Answer

You are able to log in to the same account with multiple mobile devices simulaneously, granting those devices control over your Toucan Smart Sconce Light.

Question 34

Does Toucan Smart Sconce Light work with multiple mobiles and users?

Accepted Answer

You are able to log in to the same account with multiple mobile devices simulaneously, granting those devices control over your Toucan Smart Sconce Light.

Question 35

I am shipping in my product for replair or exchange, what do I need?"

Accepted Answer

You are required to ship in your product along with all the accessories that came with the product. You will also need to print and complete the Customer Return Form obtain through a Customer Service Representative either by mail or email. Your repair/exchange request will not be processed without a Customer Return Form.

Question 36

Do I need a Wi-Fi connection to set up my Toucan Smart Sconce Light?

Accepted Answer

Yes. Toucan Smart Sconce Light requires wireless internet connection for operation. Toucan Sconce Light is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.

Question 37

Do I need a Wi-Fi connection to set up my Toucan Smart Sconce Light?

Accepted Answer

Yes. Toucan Smart Sconce Light requires wireless internet connection for operation. Toucan Sconce Light is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.

Question 38

Do I need a Wi-Fi connection to set up my Toucan Smart Sconce Light?

Accepted Answer

Yes. Toucan Smart Sconce Light requires wireless internet connection for operation. Toucan Sconce Light is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.

Question 39

Do I need a Wi-Fi connection to set up my Toucan Smart Sconce Light?

Accepted Answer

Yes. Toucan Smart Sconce Light requires wireless internet connection for operation. Toucan Sconce Light is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.

Question 40

Do I need a Wi-Fi connection to set up my Toucan Smart Sconce Light?

Accepted Answer

Yes. Toucan Smart Sconce Light requires wireless internet connection for operation. Toucan Sconce Light is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.

Question 41

I am not satisfied with my purchase, I want a refund. Who do I contact?"

Accepted Answer

You will need to contact the retailer or catalog company which you have made your purchase with. Please note that all retailers will have their individual refund policies. If you purchased the product through our online store, please email us for further information

Question 42

Do I need a Wi-Fi connection to set up my Toucan Outdoor Security Camera?

Accepted Answer

Yes. Toucan Outdoor Security Camera requires a wireless internet connection for operation. Toucan Outdoor Security Camera is compatible with wireless routers running 802.11b/g/n, 2.4 GHz.

Question 43

Should I update the app before I call?

Accepted Answer

Yes, please keep your products and app up to date.

Question 44

Do I need battery or AC power for Toucan Outdoor Security Camera?

Accepted Answer

No. Toucan Outdoor Security Camera is powered through the 120V AC coming from your existing outdoor light fixture. Just simply install the Smart Socket, then plug-in USB power adapter. No battery, no hardwiring required. (The USB cable is included and approximately 3 feet.)

Question 45

What kind of batteries does the Toucan Smart Sconce Light use and how long do the batteries last?

Accepted Answer

The Toucan Smart Sconce Light is powered by 6 pieces of AA batteries. It can be operated for approximately 200 hours depending on the brightness and colors used. If the brightness level selected is set to the highest, the runtime will be less than 200 hours.

Question 46

What kind of batteries does the Toucan Smart Sconce Light use and how long do the batteries last?

Accepted Answer

The Toucan Smart Sconce Light is powered by 6 pieces of AA batteries. It can be operated for approximately 200 hours depending on the brightness and colors used. If the brightness level selected is set to the highest, the runtime will be less than 200 hours.

Question 47

What kind of batteries does the Toucan Smart Sconce Light use and how long do the batteries last?

Accepted Answer

The Toucan Smart Sconce Light is powered by 6 pieces of AA batteries. It can be operated for approximately 200 hours depending on the brightness and colors used. If the brightness level selected is set to the highest, the runtime will be less than 200 hours.

Question 48

What kind of batteries does the Toucan Smart Sconce Light use and how long do the batteries last?

Accepted Answer

The Toucan Smart Sconce Light is powered by 6 pieces of AA batteries. It can be operated for approximately 200 hours depending on the brightness and colors used. If the brightness level selected is set to the highest, the runtime will be less than 200 hours.

Question 49

What kind of batteries does the Toucan Smart Sconce Light use and how long do the batteries last?

Accepted Answer

The Toucan Smart Sconce Light is powered by 6 pieces of AA batteries. It can be operated for approximately 200 hours depending on the brightness and colors used. If the brightness level selected is set to the highest, the runtime will be less than 200 hours.

Question 50

How do I know the battery status for my Toucan Smart Sconce Light?

Accepted Answer

1. Launch the Toucan Smart Home app and log in with your account;
2. Click the Room that you want to check;
3. You will see the battery indictor for each light.
You would also receive a push notification on your phone while any of the light is running      out of battery.

Question 51

How do I know the battery status for my Toucan Smart Sconce Light?

Question 52

How do I know the battery status for my Toucan Smart Sconce Light?

Question 53

How many smart sockets can control under Kuna Smart Home Security app?

Question 54

How do I know the battery status for my Toucan Smart Sconce Light?

Question 55

How do I know the battery status for my Toucan Smart Sconce Light?

Question 56